ATHI aims to improve product quality and strengthen comprehensive after-sales service. As an excellent manufacturer of surface cleaning and casting accessories, our shot blasting machine, sand blasting machine, casting equipment, and other equipment meet the national or corresponding industry standards and have obtained the national quality system certification. ATHI provides everything you need, from innovative solutions to consummate after-sales experience.
After-sales Service of ATHI
ATHI pays attention to service quality, technical maintenance, and response time in after-sales service. Therefore, ATHI is equipped with professional service engineers to offer our customers complete after-sales service and support.
Here are some parts of the after-sales services we provide:
Quality Assurance
The equipment we provided is all brand-new (including parts), and each piece of the equipment is the original configuration of the product. The quality of the equipment meets the national or industry quality certification.
Packaging&Acceptance
ATHI will package the equipment according to the standard. We have 15 experienced engineers and 108 skilled workers to ensure the excellent quality of our machines and prompt delivery. In order to ensure the goods arrive at the port on time, we have long-term cooperation with the following freight forwarding companies – ACL, CSCL, CCNI, CNC, and COSCO. To help customers save shipping costs, we make large-scale overall equipment separately and assemble them on-site according to the size of standard containers. Our factory increases the production cost by 15% but saves many shipping costs for the customers. We promise that the manuals, spare parts, and related materials are complete.
Regular service&Maintenance
We offer regular service at the expected service interval, guaranteeing optimal machine operation. Regular service means lower operating costs and longer machine life.
Regular maintenance is a condition for optimum machine operation. Our professional technical team provides professional and reliable service for you. A maintenance contract makes it even easier for you to plan the service and maintenance of the equipment, which also extends the life of the machine and reduces maintenance costs.
Technical support&consulting
A well-trained team of experts assists all our clients with technical issues. Our extensive experience in all areas of equipment and technology allows us to advise you and help you operate your machines perfectly. You can contact us via phone or e-mail.
Since its establishment, ATHI has been based on “honesty is the best selling, personalized service is the final product.” We try our best to meet your specific service needs. We offer a variety of services, including the above. ATHI services provide the support your equipment needs to maintain compliance and perform optimally throughout its life cycle. Customer satisfaction is our forward momentum. On the one hand, customer satisfaction comes from satisfaction with the project quality, and more importantly, it will be the long-term after-sales service satisfaction in the future.
